Privacy Policy

Two Brothers Solutions PTY LTD ("Two Brothers Solutions", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, request a quote, submit a form or otherwise interact with our business.

Information We Collect

- We may collect personal information including:

- Your name

- Email address

- Phone number

- Billing and shipping address

- Order and transaction information

- Business or company details

Information submitted through enquiry, contact or quotation forms

- Files, drawings, images, CAD data or other information you voluntarily provide to us

- Website usage information, including device, browser and IP address information

- Marketing and communication preferences

Where required to complete an order, payment information may be processed securely by Shopify, Shopify Payments or another payment provider. We do not generally receive or store your complete payment card details.

How We Use Your Information

We may use your personal information to:

- Process and fulfil orders

- Provide quotations and respond to enquiries

- Design, manufacture or supply products and services requested by you

- Arrange shipping, delivery and order updates

- Provide customer service and after-sales support

- Communicate with you regarding existing or potential work

- Maintain business and transaction records

- Improve our website, products and services

- Prevent fraud, misuse or security incidents

- Send marketing communications where you have consented or where otherwise permitted by law

- Meet our legal, taxation and regulatory obligations

Information, drawings, CAD files, photographs, scan data and other materials supplied to us for design or manufacturing purposes will only be used as reasonably necessary to provide the requested products or services, manage our business relationship or where otherwise authorised or required by law.

Shopify and Third-Party Service Providers

Our online store is hosted through Shopify.

Shopify and other service providers may process personal information on our behalf to provide services such as website hosting, payment processing, order management, analytics, communications and shipping.

We may also provide information to trusted third parties where reasonably necessary to operate our business, including:

- Payment providers

- Freight and courier companies

- Website and IT service providers

- Accounting and business administration providers

- Marketing and analytics platforms

- Professional advisers

- Government agencies or regulators where required by law

We only disclose information that is reasonably necessary for the relevant service or purpose.

Overseas Processing

Some of our service providers, including Shopify and other technology providers, may process or store information using systems located outside Australia.

Where appropriate and reasonably practicable, we take steps to ensure personal information disclosed or processed overseas is handled appropriately and in accordance with applicable privacy requirements.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, improve functionality and understand how visitors interact with our store.

Some cookies may also be used for advertising or marketing purposes where these features are enabled.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Marketing Communications

Where you subscribe to marketing communications, we may use your contact details to provide information about products, services, promotions or business updates.

You may unsubscribe at any time by using the unsubscribe option contained in the communication or by contacting us directly.

Storage and Security

We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

Information may be stored through Shopify, our internal business systems and trusted third-party service providers.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, fulfil contractual obligations or comply with legal, taxation and regulatory requirements.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.

Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before processing a request.

There may be circumstances where access cannot be provided, including where permitted or required by law. If this occurs, we will provide an explanation where appropriate.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review the matter and endeavour to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Breaches

We take reasonable steps to prevent and respond to data breaches involving personal information.

Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to us, we will assess suspected eligible data breaches and make any notifications required by law.

Third-Party Websites

Our website may contain links to third-party websites.

Two Brothers Solutions is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or legal requirements.

The current version will be published on our website with the date of the latest update.

Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Two Brothers Solutions PTY LTD
Address: Unit 3/5 Deviation Way, Neerabup 6031, Western Australia
Email: sales@twobrothers.au
Phone: 0412 063 654